Privacy Policy
Our Commitment to Your Privacy
At korvexilona, we take your privacy seriously. This policy explains how we collect, use, store, and protect your personal information when you use our financial research services. We're committed to transparency about our data practices and ensuring you understand your rights under Australian privacy laws.
This policy applies to all interactions with our services, including our website, educational programs, research tools, and any communications you have with our team. We believe that understanding how your information is handled is essential for building trust in our professional relationship.
Information We Collect
We collect information that helps us provide better financial research services and educational content. The type of information we gather depends on how you interact with our services.
Personal Information
Name, email address, phone number, and postal address when you register for our programs or contact us for consultations.
Educational Data
Course progress, assignment submissions, quiz results, and learning preferences to customize your educational experience.
Usage Information
How you navigate our website, which research tools you use, and time spent on different sections to improve our services.
Communication Records
Emails, phone calls, and messages you send us, along with our responses, to maintain service quality and resolve issues.
How We Use Your Information
Your information helps us deliver quality financial research education and maintain our professional standards. We use your data for specific, legitimate purposes that directly benefit your learning experience.
- Providing access to our financial research courses and educational materials
- Customizing content based on your learning progress and interests
- Sending important updates about your enrollment and course schedules
- Responding to your questions and providing technical support
- Improving our research methods and educational content
- Meeting legal obligations and maintaining accurate records
- Protecting against fraud and ensuring platform security
Important: We never sell your personal information to third parties or use it for purposes unrelated to our financial research education services.
Information Sharing and Disclosure
We share your information only when necessary to provide our services or when required by law. Our approach is conservative – we disclose the minimum information needed for specific purposes.
Service Providers: We work with trusted companies that help us deliver our educational services, such as email platforms, payment processors, and learning management systems. These providers can only use your information for the specific services they provide to us.
Legal Requirements: We may disclose information when required by Australian law, court orders, or government regulations. This includes responding to lawful requests from law enforcement or regulatory bodies.
Business Operations: If korvexilona undergoes a merger, acquisition, or sale, your information may be transferred as part of that transaction, but the new entity would be bound by this privacy policy.
Safety and Security: We may share information to prevent fraud, protect our systems, or ensure the safety of our students and staff.
Your Privacy Rights Under Australian Law
Australian privacy legislation gives you specific rights regarding your personal information. We respect these rights and have established clear procedures for you to exercise them.
Access Your Information
You can request a copy of the personal information we hold about you, including how we collected it and how we've used it.
Correct Your Information
If your personal information is incorrect or outdated, you can ask us to correct it. We'll update our records promptly.
Delete Your Information
In certain circumstances, you can request that we delete your personal information, subject to legal and operational requirements.
Restrict Processing
You can ask us to limit how we use your information while we address concerns you may have about its accuracy or use.
Data Portability
Where technically feasible, you can request your information in a structured, commonly used format for transfer to another service.
Withdraw Consent
Where we process your information based on consent, you can withdraw that consent at any time, though this may affect our ability to provide services.
To exercise any of these rights, contact our privacy team at info@korvexilona.com or call +61417082111. We'll respond to your request within 30 days and verify your identity before processing any changes.
Data Security and Protection
We implement multiple layers of security to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security measures are regularly reviewed and updated to address emerging threats.
- Encryption: All data transmission uses industry-standard SSL/TLS encryption
- Access Controls: Staff access to personal information is limited based on job requirements
- Regular Audits: We conduct quarterly security assessments and vulnerability testing
- Secure Storage: Personal information is stored on secure servers with backup systems
- Employee Training: All staff receive regular privacy and security training
- Incident Response: We have established procedures for detecting and responding to security breaches
Despite these measures, no internet transmission or electronic storage system is completely secure. We recommend that you also take steps to protect your personal information, such as using strong passwords and keeping your account details confidential.
Data Retention and Deletion
We keep your personal information only as long as necessary for the purposes outlined in this policy or as required by Australian law. Different types of information have different retention periods based on legal requirements and business needs.
Course enrollment, progress, and completion records are retained for 7 years after course completion to meet educational compliance requirements.
Payment information and financial transactions are kept for 7 years in accordance with Australian taxation and business record requirements.
Contact information for newsletters and updates is retained until you unsubscribe or for 3 years of inactivity, whichever comes first.
Customer service interactions are retained for 2 years to help resolve ongoing issues and improve service quality.
When information is no longer needed, we securely delete or anonymize it. Some information may be retained in anonymized form for statistical analysis and service improvement purposes.
International Data Transfers
While korvexilona is based in Australia, some of our service providers may be located overseas. When we transfer your personal information outside Australia, we ensure appropriate safeguards are in place to protect your privacy.
We only transfer personal information to countries with adequate privacy protections or to service providers who have agreed to privacy standards equivalent to Australian requirements. Current overseas locations where your information may be processed include:
- United States (for email services and cloud storage with privacy shield certified providers)
- European Union (for learning management system hosting with GDPR compliance)
- New Zealand (for backup services under the trans-Tasman mutual recognition agreement)
Before any new international transfer arrangement, we assess the privacy laws and protections in the destination country and implement additional safeguards where necessary.
Cookies and Website Technology
Our website uses cookies and similar technologies to improve your browsing experience and understand how you interact with our content. Most cookies we use are essential for the website to function properly, while others help us analyze usage patterns.
Essential Cookies: These cookies are necessary for basic website functionality, including maintaining your session when you log into your student account and remembering your privacy preferences.
Analytics Cookies: We use these to understand which content is most useful and how students navigate through our educational materials. This information is analyzed in aggregate and doesn't identify individual users.
Functional Cookies: These remember your preferences, such as language settings or customized learning pathways, to provide a more personalized experience.
You can control cookie settings through your browser preferences. However, disabling certain cookies may limit your ability to use some features of our website or access your student account.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our services, legal requirements, or privacy practices. When we make significant changes, we'll notify you through email or a prominent notice on our website.
Minor updates, such as clarification of existing practices or formatting changes, may be made without specific notification. We recommend reviewing this policy periodically to stay informed about how we protect your information.
The "Last Updated" date at the top of this policy indicates when the most recent changes were made. If you continue to use our services after policy changes become effective, it indicates your acceptance of the updated terms.
Privacy Complaints and Disputes
If you believe we've mishandled your personal information or haven't followed proper privacy practices, we want to hear from you. We take all privacy complaints seriously and have established a fair process for resolution.
Internal Complaints Process: Contact our privacy officer at info@korvexilona.com with details of your concern. We'll acknowledge your complaint within 5 business days and provide a written response within 30 days.
External Resolution: If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.
We'll cooperate fully with any investigation by the OAIC and implement any required changes to our privacy practices promptly.
Questions About Your Privacy?
Our privacy team is here to help with any questions or concerns about how we handle your personal information.
Email: info@korvexilona.com
Phone: +61417082111
Address: 104 Yolanda Dr, Annandale QLD 4814, Australia
We're committed to protecting your privacy and will respond to your inquiry promptly.